Refund, Return & Replacement Policy

At Lady Gouldian Finch Canada, we take care in preparing, packaging, and shipping every order. If something is wrong with your order, please contact us promptly so we can work with you to resolve the issue.

Damaged or Defective Products

If an item arrives damaged or is believed to be defective, please contact us within 5 calendar days of delivery.

To assess your claim, we may request clear photographs of the product, packaging, shipping label, and any visible damage. Please retain the product and its original packaging until your claim has been resolved.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution. If we require the product to be returned, return instructions will be provided before it is shipped back.

Please do not discard a damaged product or return an item without first contacting us, as doing so may affect our ability to verify the claim.

Incorrect Items

Mistakes can occasionally happen. If Lady Gouldian Finch Canada ships an incorrect product, please contact us within 5 calendar days of delivery.

We will arrange for the error to be corrected at no additional cost to you. If the incorrect product must be returned, Lady Gouldian Finch Canada will cover the reasonable return postage. Proof of shipment, such as a tracking or shipping receipt, may be required before a replacement is dispatched.

Change-of-Mind Returns

Because many of our products are nutritional, food-based, or intended for avian use, we do not accept returns or exchanges simply because a customer changes their mind, orders the wrong product or size, or no longer requires the item.

This protects the integrity, freshness, and safety of products supplied to our customers.

Opened Products

For health and product-integrity reasons, opened food, nutritional products, supplements, seed products, or other consumable products cannot be returned for resale.

An opened product may still qualify for a refund or replacement when there is a legitimate damage, defect, contamination, or order-error claim. Photographic evidence may be accepted instead of a physical return at our discretion.

Return Shipping

When a return results from an error made by Lady Gouldian Finch Canada, including shipment of an incorrect item, we will cover the reasonable cost of return shipping.

For any other return that we specifically authorize, the customer is responsible for return shipping unless we advise otherwise.

Original Shipping & Handling Charges

Original shipping and handling charges are non-refundable, except where required by applicable law or where Lady Gouldian Finch Canada determines otherwise because of an error on our part.

Unauthorized Returns

Please contact us before returning any product. Products returned without prior authorization may not qualify for a refund, replacement, or reimbursement of return shipping costs.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. Processing times after approval may vary depending on the payment provider or financial institution.

Shipping & Customs Damage

Damage or loss occurring while an order is in transit may be subject to the applicable carrier's claims process. International shipments may also be subject to customs inspection and handling outside our control.

We will make reasonable efforts to assist customers with legitimate shipping claims and may require photographs, packaging, receipts, tracking information, or other documentation required by the carrier.

Contact Us

To report a damaged, defective, or incorrect order, please contact Lady Gouldian Finch Canada within the applicable 5-day reporting period and include your order number, a description of the issue, and photographs where applicable.

Lady Gouldian Finch Canada
Acton, Ontario, Canada
ask@shop-lgfc.ca